This Return and Refund Policy applies to all purchases of digital items, including video editing effects and text asset packs, made through www.clipvibeeffects.com (the “Website”).
By completing a purchase on our Website, you explicitly acknowledge and agree to the stipulations set forth in this policy.
1. Digital Nature of Our Items
All items available for purchase on the Website are intangible, digital products. Due to the inherent nature of digital data, our items cannot be physically returned once they have been downloaded or accessed. Consequently, standard return procedures applicable to physical goods do not apply to our digital inventory.
2. European Union Statutory Rights and Waiver
Under European Union consumer protection legislation, consumers generally possess a statutory 14-day right of withdrawal (often referred to as a “cooling-off period”) for online purchases.
However, there is a legal exception for digital content that is not supplied on a tangible medium. By ticking the mandatory consent checkbox during the checkout process on our Website, you provide your express consent for the immediate delivery of the digital content and acknowledge that your statutory right of withdrawal is waived the moment the delivery or download process commences.
3. Final Sales and Non-Refundable Transactions
Given that your purchase grants immediate access to the digital assets, all sales are considered final. We do not offer refunds, exchanges, or credits for any digital items once the transaction is processed and the download link or file has been dispatched.
We do not issue refunds for reasons including, but not limited to:
- A change of mind after the purchase is finalised.
- A misunderstanding of the software requirements necessary to utilise the video editing effects or text asset packs (software compatibility details are provided on the respective product pages).
- A lack of expertise or technical knowledge required to apply the assets within your creative projects.
4. Technical Assistance and File Rectification
We strive to ensure that all digital files provided are functional and accurately described. In the rare event that you experience a technical issue, such as a corrupted file or a failure to receive the automated download email, we are committed to resolving the matter.
If you encounter such an issue, you must contact our support team within 72 hours of your initial purchase. Please include your order details and a clear description of the technical fault. Upon verification of the issue, our sole obligation and your sole remedy will be the provision of a replacement file or a functional download link. We do not process monetary refunds for technical faults that can be rectified through the issuance of a replacement file.
5. Unauthorised Purchases
As stated in our Terms of Service, users must be at least 18 years of age to make a purchase. Our transactions are strictly one-time payments with no ongoing billing. It is the responsibility of the payment method holder to secure their financial information. If you suspect an unauthorised purchase was made using your payment details, please contact us immediately so we may investigate the transaction and take appropriate measures, such as disabling the associated download links.
6. Contact Information
If you require technical assistance or have enquiries regarding your order, please contact our support team at:
clipvibeeffects Lithuania Email: video@clipvibeeffects.com
We aim to acknowledge and address all support enquiries within 48 hours.